Paul Gregutt Interview, Wine Enthusiast Magazine

Turning the Tables – Interviewing the Interviewers is a Q&A series profiling Wine Writers. I expect you’ll discover more about wine writers that you know, and learn about many others. The objective with this project is to understand and develop working relationships with journalists. They are after all, those that help tell our stories and review our wines. What better way to obtain media coverage than to learn their wine and writing backgrounds, story and personal interests, palate preferences, writing challenges and pet peeves. This is also part of an ongoing series that is being featured monthly by Wine Industry Network. The first interview in the series features Paul Gregutt, Wine Enthusiast Magazine.

Paul Gregutt is a Contributing Editor for Wine Enthusiast magazine, a founding member of the magazine’s Tasting Panel, and currently reviews the wines of Oregon and Canada. He writes a monthly column on wine in Walla Walla’s Lifestyles magazine. The author of the critically-acclaimed ‘Washington Wines & Wineries – The Essential Guide’, he consulted on the Pacific Northwest entries in current versions of ‘The World Atlas of Wine’, ‘The Oxford Companion to Wine’ and Hugh Johnson’s 2019 Pocket Guide. He is a frequent guest speaker on cruise ships and at industry symposiums. He lives with his wife Karen and his rescue dog Cookie – a terrier/Chihuahua (a genuine terr-hua!) – in a renovated 140-year-old cottage in Waitsburg, Washington. In his spare time, he writes songs, plays guitar, sings and performs with his band, the DavePaul5.

 

PROFESSIONAL BACKGROUND

How did you come to wine, and to wine writing?

I grew up in a family of writers, but set out post-college intending a career in music. In my 20s I worked multiple radio jobs (on-air) and wrote for a start-up alternative publication, the Seattle Weekly. My interest in wine began while tasting some good wines with friends in the business. In my 30s, while working in broadcast television, I began writing a freelance weekly wine column. Once in print I was able to get assignments from several other publications, including Wine Spectator. One thing led to another. I signed on with Wine Enthusiast in the summer of 1998. I’m the second longest-serving writer on staff. In these three decades I’ve written six books, contributed to many others, penned thousands of wine columns, and reviewed tens of thousands of wines.

What are your primary story interests?

Of course, my interests have changed over the years. But my interest as a writer is always how to communicate with an audience. And the way to do that is to find topics of genuine interest to me, and share the excitement of exploring them. Wine is about as perfect and inexhaustible a topic (as far as writing) and playing and performing music has been for me through all these decades.

What are your primary palate preferences?

For me personally, I like high acid, unoaked white wines and reds from Sangiovese, Pinot Noir and unusual blends.

Are you a staff columnist or freelance? What are the advantages of both?

I’ve worked as a freelance writer during my entire wine writing career.

Is it possible to make a living as a wine writer today? If so, how have you succeeded? If not, why not? What are the primary challenges and hurdles you face?

I started out with published writing credentials, having reviewed pop music, theater, film and restaurants before ever writing about wine. I focused on the emerging wines and wineries of the Pacific Northwest, which was almost completely unknown at the time. I was fortunate in the timing, and have been able to grow my portfolio as the region’s wines and wineries have gained international recognition. I also made it a point to write about wines from all over the world, and to travel to many of the major wine regions and wineries of the world, so as to avoid “tunnel palate.”

PERSONAL BACKGROUND

What would people be surprised to know about you? 

I don’t think most people know that I’m a pretty decent guitar player, singer and performer. I’ve written hundreds of songs over the years, and honestly many are quite polished. Back in the ‘70s I signed a songwriting contract on Music Row in Nashville, and before that I worked as an assistant engineer at Electric Lady Studios in New York.

What is one thing you’d like your readers to learn from your writing about wine?

Explore! Don’t get stuck in ruts. And remember – it’s always better to drink that special bottle now, rather than waiting for “the right moment” which may never arrive.

If you weren’t writing about wine for a living, what would you be doing? 

I’d be writing about something else. I’ve always written for a living.

How would you like the wine community to remember you?

For the love of God, don’t say “he will be missed”!!!

WRITING PROCESS

Can you describe your approach to wine writing and/or doing wine reviews?

These days a lot of my work is simply reviewing new releases. I taste daily, write notes daily, re-visit wines daily. If I’m working on a story, I do online research, jot down ideas and just dive in when a deadline looms. I have never had writer’s block.

Do you work on an editorial schedule and/or develop story ideas as they come up?

I am always jotting down ideas, but working so closely with a single magazine I’m also on a schedule, which helps any writer I believe.

How often do you write assigned and paid articles (not your blog)?

Always. I blogged for about five years, and it’s still online (paulgregutt.com) but writing for free was not for me!

Do you post your articles on social media? Why is that important?

I post links on my Facebook page. Most of my 2700 or so “friends” are in the wine business, so it’s helpful to keep my work in front of my main audience.

WORKING RELATIONSHIPS

What are your recommendations to wineries when working with journalists?

Be brief, be original, be reliable, be accurate, and be up to date. I am especially unhappy when I read a winery news release in my focus region (Pacific NW) in some other publication or website, and that winery or PR person has neglected to send me the same publicly-distributed information.

What advantages are there in working directly with winery publicists?

When they do their job well, they can provide information that I could not easily find any other way.

What frustrates you most about working on winery stories and/or wine reviews?

When required information about retail pricing, release dates, etc. is not provided as requested, and I go to the winery website and it’s hopelessly out of date, that’s frustrating.

Which wine reviewers/critics would you most like to be on a competition panel with?

I don’t do competitions for multiple reasons.

LEISURE TIME

If you take days off, how do you spend them? 

I garden, play with my dog, play guitar, cook and occasionally travel.

What is your most memorable wine or wine tasting experience?

There are far too many to choose from, and I hope many more will follow. But one extraordinary moment was during a visit up the Douro to Quinta do Vesuvio. We arrived just as the grapes were coming in, and joined a group of locals’ foot-crushing them in an old-fashioned lagare. They were playing Yellow Submarine and dancing while we stomped. A couple years later, when the wine was released, Karen and I bought a case. We drink a bottle on our anniversary every five years.

CARL GIAVANTI is a Winery Publicist with a DTC Marketing background, going on his 10th year of winery consulting. Carl has been involved in business marketing and public relations for over 25 years – originally in technology, digital marketing and project management, and now as a winery media relations consultant. Clients are or have been in Napa Valley, Willamette Valley, and the Columbia Gorge. (www.CarlGiavantiConsulting.com/Media).

 

Oregon Wine History Archives Interview

I was recently interviewed by Rich Schmidt of Linfield College in McMinnville, for the Oregon Wine History Archives. The Archive project includes oral video history interviews and storage of archival materials such as articles and artifacts dating back to the Oregon “Pioneer” wineries such as Erath, Amity, Ponzi, Sokol-Blosser, and includes many contemporary winemaker and winegrower interviews. If you are interested in the history of Oregon wine and specifically Willamette Valley, I would encourage you to use the archive as a source for your research.

In this interview, we discussed my 10 years of winery consulting; my start in the wine business; the transition from DTC Marketing Consulting to Winery PR & Media Relations consulting; and my view of challenges facing Oregon wineries in the future.

For more information and interviews go to https://oregonwinehistoryarchive.org/ 

Three Biggest Challenges Facing Small Wineries Today?

I think the real story in the Willamette Valley (and other small regions nationally) is that 75% of wineries produce fewer than 5,000 cases annually. It’s micro-production by any measure. They have survived because of so-called “Premiumization” and the recent fascination with their AVAs. What will happen when the next economic downturn occurs, as the distribution consolidation continues, and/or as vineyard and winery acquisitions accelerate (which they are doing now)? Are there business parallels between what is happening in Willamette Valley and other burgeoning industries such as craft beer or high tech? Is large destined to win? How will small craft producers survive and thrive in the long run?

Distribution

Distribution is one of the most challenging business problems small-production wineries face. Consider that just 20 years ago there were roughly 2,500 wineries and 3,000 distributors. The odds of having your wines represented by distributors were very high due to the demand for excellent wines. Distributors worked hard to help build winery brands. That is not the case today. There are more than 9,000 wineries in the U.S., and with the consolidation of the largest distributors, I estimate only 700 distribution companies remain. And for economic reasons, they focus on large family or corporate winery groups, high profit margins and depletions. The small winery simply cannot compete. Ironically, market research and industry studies show that today’s consumers want to try and purchase more from small craft brands (as opposed to the well-established brands that used to be consumers’ preference), but cannot find them available in the marketplace.

Additionally, I was reminded of the purchasing power of retailers that act as wholesalers. I made a trip to Costco recently and discovered cut-rate pricing for Willamette Valley Pinot Noirs on display for Oregon Wine Month. Would you believe $10.99 for Willamette Valley label wines? Concurrently, there are active initiatives to control labeling and varietal percentages to enhance the Willamette Valley brand and presumably our price points. I can’t make sense of this discounted pricing in the long run, despite the recent large yield vintages.

Competition

While there are still many small winery operations starting up these days, there are many others that are better equipped for this hyper-competitive environment. I believe we are living in a wine bubble that is destined to pop for economic, political or other unforeseen reasons. Starting a winery today requires significant funding and marketing wherewithal to stand out in today’s crowded, competitive market. We not only have too many wineries in small regions like Willamette Valley, we’re seeing many more from all over the world that bring serious investment dollars and business savvy to bear. Many smaller wineries aren’t so well prepared.

I am also starting to see high quality and reasonably priced $20-$30 Pinot Noir – which I believe is sustainable for most small wineries – and should act as a good hedge against eventual restrained consumer spending, as well as to supply national wholesale markets.

Brand Building

Why do this? Because top of mind awareness is the only way to ensure consumers will buy wine from you when they are ready. The adage goes something like this – Repetition breeds familiarity; Familiarity breeds trust; and Trust leads to Sales. It’s the justification for advertising and media relations programs.

While getting media coverage is still essential for businesses, it is increasingly challenging due to the proliferation of wineries and dearth of established writers with ongoing columns. In other words, the days of being “discovered” and handed a strong fan base due to media coverage have passed.

Writers are not paid enough to research and discover, nor do they have time to do so. Wine brands that stand out in today’s world tend to get ongoing media coverage for three reasons: (1) They are already popular, often written about, and quick and easy for writers to review; and/or (2) They are easily found in the marketplace due to distribution; and 3) They spend advertising dollars with a media outlet. Many print and online publications rely on a pay-to-play system to survive in a post-Internet world. This leaves many small-production wineries out of the equation, and mostly for financial reasons.

Another aspect of branding is controlling your winery profiles on social media. I like to think of social media as Consumer PR. Have you claimed your profiles on all the relevant sites? I mean not only the obvious ones – Facebook, Twitter, Instagram, but also the travel itinerary, wine country mapping, wine rating and mobile app sites. Monitor, post and engage consistently.

Strategies

My feeling is that a balanced approach of direct-to-consumer marketing (direct sales in tasting room/club members and eCommerce), ongoing brand building (using media coverage in your marketing), and specialized targeted distribution options (online brokers, targeted states) are required to ensure success. Unless you have been established for a long period of time (5 years or more), a reasonable goal is 20-30% wholesale and 70% direct sales.

Small do-it-all-yourself wineries are finally hiring marketing staff – DTC or Hospitality Managers – either from within the wine business or outside – experienced hospitality professionals (hotel and restaurant staff come to mind) are excellent hires. They understand the importance of the customer service experience and can quickly acquire sufficient wine knowledge. And they have direct experience with seated tastings, proven to generate higher sales per visitor. Give them a mobile POS and cut them loose.

Consider creating a staff position to manage your wine club, and choreograph the sales path with your staff. Why? Loyalty programs might be the saving grace for small producers. Revenue is recurring and mostly predictable. Members refer friends when treated well and their business is appreciated. Get a handle on this important aspect of your direct sales program while wine clubs are still viable.

Doing outreach and getting media exposure will continue to build awareness of your brand and unique market position to support these goals. Using third-party expert opinions (feature articles, wine reviews and scores) in your content marketing will help you to stay top of mind with your customers.

CARL GIAVANTI is a Winery Publicist with a DTC Marketing background, going on his 10th year of winery consulting. Carl has been involved in business marketing and public relations for over 25 years – originally in technology, digital marketing and project management, and now as a winery media relations consultant. Clients are or have been in Napa Valley, Willamette Valley, and the Columbia Gorge. (www.CarlGiavantiConsulting.com/Media).

Winery PR Doesn’t Sell Wine!

Winery PR Doesn’t Sell Wine!

Winery PR does not directly sell wine, nor is it intended to do so. This is not a retraction from my previous article – Does Media Coverage Help Me Sell Wine? Media Relations is about showing the media real stories and wines that fit what they need or want to write about. Communications professionals and publicists help you earn media by trying to influence and facilitate that coverage.

I recently heard a tasting room staffer state “There are two types of wine. The kind you like and the kind you don’t”. I believe there is a third type – the kind you haven’t yet experienced. And that is why wine is a “Discovery” item for consumers. PR’s job is to facilitate discovery through media coverage. Therefore, PR is about lead generation not about sales generation. Unfortunately many wineries do not understand this or can’t afford to engage in a media relations campaign.

While media coverage can have an immediate impact on sales, doing these types of communications and outreach are more akin to a triathlon than a sprint, not one off projects based on cash flow need, backed up inventory, facility openings and new wine releases.

There are also those winery owners/winemakers who believe all they need are great scores in Wine Spectator to sell wine. Due to score inflation and the mountain of wines submitted (estimated 1,200 – 1,500 labels/month), even Wine Spectator scores don’t matter these days unless you receive 94+ points. What happens if your current vintage marks are sub-par? Is this when you start up your PR efforts?

What does a winery PR campaign look like?

I get inquiries all the time asking about winery PR, and what exactly do I do? The short answer is that I help wineries sell wine by generating media coverage and wine reviews for their brands. Why is that important? There are three reasons. Media coverage 1) implies endorsement from a third party authority 2) introduces your winery to new customers, who will hopefully seek out your brand and 3) provides valuable marketing content for existing customers, followers and subscribers.

  • Consumers need validation, whether from a journalist telling your story or reviewer rating your wines. You can’t rely on Spectator and Enthusiast ratings alone.
  • You can’t keep going back to the same well. There are simply too many wonderful new wineries out there and customer attrition can be brutal
  • Third party content helps you to stay connected and market to existing customers and subscribers, and reminds them of their patronage by sharing your accolades (articles, reviews, scores). More brand impressions and touch points breed the idea of familiarity and quality.

Can you afford not do have an active PR Program?

Sadly and honestly, I believe the answer is negative. Here are three current news items to consider. The big players control the game because 1) large distributors already control the second tier 2) the largest producers will soon control their own second tier 3) legislation benefits the large players the most

  • Consider the consolidation of distributors for a moment. I recently read that New York State fined Southern Glazer $3.5M for bribery, aka pay-to-play with their retailers. With this much money at stake this comes as no surprise. The current wholesaler “mob” and the largest retailers are winning at this game and small production wineries are not in play.
  • Fred Franzia of Bronco wines (Two Buck Chuck) is building its own rail and freight systems to move wine direct to retailers and reduce their shipping costs. This of course increases their margins and puts additional price pressure on everyone else.
  • The recent federal reduction in winery excise tax barely benefits wineries with 5,000 cases of production. The sweet spot is about 100,000 cases if I understand the tax tables correctly. Are you one of the 85% of wineries in the U.S. with less than 5,000 cases?

So what’s a small winery to do?

The answer is not necessarily to engage in PR efforts and media campaigns, not if you aren’t ready. The answer may be to get ready quick. Here are three actionable things you can do now. I suggest you start by 1) identifying your winery’s next marketing role 2) enhancing your winery’s position in your local and regional marketing associations and 3) having your media and trade readiness evaluated by a professional consulting firm or trusted industry advisor.

  • Marketing positions might include tasting room manager (assuming you still manage TR staff) responsible for goals and functions related to consumer direct sales; direct sales manager (assuming you have a tasting room manager) responsible for all aspects of direct sales including tasting room, wine club, offsite and onsite events, and even direct to trade sales; wine club manager once you club gets to critical mass (about 500 active accounts); marketing manager (assuming you don’t have someone else with strong experience in digital marketing) responsible for all platforms including email, blogging, website maintenance, social marketing, etc.
  • Winery associations are getting more involved and getting more requests from writers, buyers and distributors, and are increasing sharing information and recommendations with members. Volunteer for the member board and participate in the marketing committees to stay ahead.
  • Are you trade and media ready?

CARL GIAVANTI is a Winery Publicist with a DTC Marketing background. He’s going on his 10th year of winery consulting. Carl has been involved in business marketing and public relations for over 25 years; originally in technology, digital marketing and project management, and now as a winery media relations consultant. Clients are or have been in Napa Valley, Willamette Valley, and the Columbia Gorge. (www.CarlGiavantiConsulting.com/Media).

How to Taste with Professional Reviewers and Critics

Sampling your wines is important. Writers will not review your wines unless you send and they taste them. Even better than just sending samples? Invite professional reviewers and wine critics to visit you at the winery. How better to understand your dirt, special sense of place, the facility where wines are produced, and to meet you, the winemaker in situ?

What to do, what not to do?

If you assume that most small producers have a plan for such visits you would be wrong. I’ve found many wineries that rely on personal interaction to engage consumers and casual wine media do not necessarily know what to do with professional reviewers. This article is based on a conversation with Rusty Gaffney aka Prince of Pinot (www.princeofpinot.com) who has been writing his eponymous Pinot Noir devoted newsletter for over 15 years. Rusty accepts shipped samples of Pinot Noir from around the world, but what I find compelling about his program is that he actually makes it a point to visit wineries and taste onsite whenever possible. Also, Rusty has received winemakers in Orange County where he lives. Feel free to contact him if you’re working the market or if you’ll be in Southern California.

Our interactions were intended to demonstrate how to receive a wine critic and what to do specifically to make the critic’s limited time useful and leave the most favorable impression possible. As Rusty says “This is the kind of stuff they don’t teach at UC Davis or OSU”. Here’s what we discussed and Rusty’s candid and detailed responses.

Conduct a focused tasting that is well prepared in advance

Rusty: Organize the tasting – either finished bottles or barrel – based on the time of year and how you can best show off your wines. It can’t be emphasize enough that the winery needs to be prepared ahead of time and well organized so the reviewer is comfortable and can perceive that preparations have been made in advance.

Rusty: I believe the winemaker should be prepared ahead of time with some idea of how he/she plans to utilize our time together. They can give options but should have planned the options ahead of time considering when wines were bottled and what wines in barrel are appropriate to taste at that time. If it is a sit down finished bottle tasting, the tech sheets on each wine each wine should be available at the tasting so I don’t have to keep asking details including MSRP. Prepare and hand out appropriate information about the winery/yourself. Water should always be available as well as spit cups/receptacles.

Rusty: The winery should dictate the tasting and not ask the reviewer what they want to taste unless the reviewer demands certain arrangements.

Carl: I was just at a long standing professional wine conference with 30 wineries pouring. There were 2 dump buckets in total, both became immediately full. There were no water pitchers or stations anywhere near the event space. How is it possible to miss those details?

Sit down Versus Stand up tastings

Rusty: Have a sit down venue available if possible with proper glassware, water, spit cups, pen, paper, and wine tech sheets that include the date of release and MSRP.

Consider giving writer time to taste alone and then discuss the wines. The last time I went to Willamette Valley, one of the wineries had five vintages of the same wine lined up with glasses and allowed me to taste in private before discussing. And they didn’t interrupt. I liked this. It is hard to adequately taste wines when the winemaker is hovering over you and engaging you in conversation. On the other hand, it is very helpful to have the winemaker’s insight and comments, and general impressions about the vintage and wines are welcome information to the reviewer as long as they are not obviously over enthusiastic.

Carl: Offering a private space to accommodate writers that to taste privately is an excellent idea. You can show them what you’ve setup when they arrive and ask if they’ like to taste alone. If so, revisit the wines with them after and answer questions they may have.

Create a Relaxed Meeting Experience

Rusty: Make yourself available over a generous time period. The writer should determine how long the encounter will be. The mood should be relaxed and not rushed. It is important to talk personally beyond the wine and winery discussion to give the writer insight into yourself and provide background info for a write up.

Carl: If the tasting takes place in a public space such as your tasting room, have someone there to take care of other guests during open hours. I know this sounds obvious but I’ve seen winemakers dashing between tasting guests and media and it makes a negative impression.

What to Say/Not to Say to Writers

Rusty: Do not discuss finances of the winery or how difficult it is to get distribution.

Rusty: the winery should know in advance how much time the reviewing critic plans to spend at the winery. The winery or publicist should inquire ahead of time about the time frame of the visiting reviewer.

Carl: Upbeat and heartfelt personal greetings matter. Show the writer what you have prepared and planned for their visit. See if the setup meets their expectations. If you are working with a publicist they will typically know how the writer likes to interact and taste through the wines. If you are uncertain of their schedule or if they are running late, ask how much time they have allowed and keep to that schedule unless they would like to extend.

Carl: Be sure to have some key brand points of difference ready to share at the right time. Although this is a formal tasting, personalities and relationships matter. They may love your wines but may not make the extra effort to write if you don’t make a personal connection and if the experience is somehow uniquely not memorable. No, it’s not all about the wine.

Carl:  There is no need to tell the writer your opinions before they taste. Your personal preferences for a specific vintage or style of wine are not necessarily theirs.

Wrapping Up

Rusty: Offer to give the writer opened bottle(s) as they may wish to re-taste later. Also, giving an unopened bottle is a nice gesture for the writer’s time and makes an impression.

Rusty: Always send the writer a follow-up email within 24 hours thanking them for the visit and offering any further information or samples needed. Invite them back anytime if appropriate.

Carl: If you are not working with a PR firm or have communications staff, be certain to let the reviewer know you have bottle and label images and any other winery asset they might need. High resolution photography is not optional (yes, I mean no iPhone bottle shots!).

Rusty: It also is critical that the winery uses the reviewer visits in all their social media (take a photo of reviewer at winery) and on their website. The fact that a reviewer spent the time to come to their winery is a Huge marketing ploy. Be sure to give the reviewer who visits recognition in every way possible. No reviewer who chooses to visit should be minimized.

Remember, reviewer visits are a FREE marketing advantage and I cannot overemphasize the importance of the reviewer’s impression after the winery visit. I receive many inquiries from readers asking advice about what wineries to visit, and the impression winery’s earn will have a major impact on what wineries I recommend. Those that reach out to me to receive recommendations are serious wine buyers and these are the type of customers that wineries want to embrace.

Carl: If you are successful getting important wine critics to visit your winery, and if they like the wines and review them or write a feature article about your brand and wines; please be certain to get the article or wine review online links; a copy of the article if in print and use the content in your marketing. Be sure to tag the author, and use proper hashtags so others see the content. This will drive up the value perception of your brand, and we all know how difficult it is to get attention in today’s marketplace, so be sure to leverage the opportunity.

WILLIAM “RUSTY” GAFFNEY, MD, aka the “Prince of Pinot,” is a retired ophthalmologist who has had a love affair with Pinot Noir for nearly forty years. Upon retirement from medicine, he devoted his energies to writing the PinotFile at princeofpinot.com, an online newsletter that was among the first wine publications exclusively devoted to Pinot Noir. Rusty tastes Pinot Noir almost daily, reads about Pinot Noir constantly through all of the available resources on wine, and visits Pinot Noir producing regions frequently. He also leads wine tours, organizes wine tastings and wine dinners, and participates as a judge in wine competitions. He can be reached by email at prince@princeofpinot.com.

CARL GIAVANTI is a Winery Publicist with a DTC Marketing background. He’s going on his 9th year of winery consulting. Carl has been involved in business marketing and public relations for over 25 years; originally in technology, digital marketing and project management, and now as a winery media relations consultant. Clients are or have been in Napa Valley, Willamette Valley, and the Columbia Gorge. (www.CarlGiavantiConsulting.com/Media).

Does Social Media Help Me Sell Wine?

The Ultimate Question. The Ultimate Answer?

Engaging in social media is like having your own PR department. I like to call it Consumer PR. You are initiating a conversation about your winery and presenting your brand to the public. For small wineries this can be a little scary due to perceived loss of control. Traditional media approaches like press releases, media outreach, advertising, and submitting wines for review are very important, but for small wineries the potential new audience reach and the economics around social media are compelling.

One of my long time clients recently said “Social Media is a waste of time.” This is puzzling to me because this is one way many people like to communicate. Interestingly, this specific winery has more social followers and gets more engagement than most other wineries. I believe that proving social media helps sell wine is the real issue. Before social media, could a winery prove that advertising, media coverage, events and festivals, or printed materials helped sell wine? Does anything other than hand selling wine help sell wine? The answer is yes and no, and proof requires vision, commitment, patience and an earnest effort to track and analyze the results of your marketing efforts. The reality is that the path to purchase is more complicated than ever and interconnected with other marketing efforts.

Brand Impressions

Brand image is incremental. Marketing professionals have long said that it takes between 7 – 13 touches to get a new customer commitment to purchase. With social media, wineries can achieve those touches and targeted impressions much faster than with traditional media approaches. Remember that the nature of social media is social, and that winery promotions typically should be a mix of informational (80%) and promotional (20%). In other words, establish your credibility before “The Ask.” Writing educational articles for your website about relevant wine topics and responding to all queries and comments is a great way to do this.

Engaging Consumers

Your DTC strategy is predicated on having a unique message – See my article What is your Voice? With social media, it’s easy to take an image based approach. Use Instagram and Facebook. Tag people, other wineries, wine industry businesses and associations to spread your message. Use photo captions and hashtags to focus on those customers who engage with brands online to expand the conversation. These customers spend more on average and have identified wine as an “Interest.” This makes targeting the conversation much easier. Twitter now allows images without character count, and using category hashtags like #wine #pinotnoir #winery #tastingroom help Twitter users search and find your posts.

Amplifying your message

Most people won’t act unless you ask them to. Include one (no more than two) call-to-action in every post, and include a link to your website or shopping cart, or dedicated landing page. You should always ask for likes, follows, comments, shares, tags, or check-ins to prompt readers to engage and help extend the reach of your message and ultimately build your base. Additionally, and unfortunately, most of your social media posts won’t be seen unless you advertise on social media, so having a modest monthly budget for this is imperative.

Consumer PR

Wineries understand the 3-Tier system. Here’s an analogy. “Social Influencers” are the distributors of impressions and a channel to new followers and potential buyers. Influencers can be print or online writers with a strong social presence and lots of followers – photo journalists; wine, food or travel bloggers; videographers or podcasters. They can also be consumers or brand ambassadors with strong wine interests and lots of followers. You can develop and nurture relationships with these influencers on a casual organic or paid basis, but it is certainly another way to amplify your message and indirectly sell wine by using social media.

The Ultimate Excuse

The ultimate excuse I hear from small wineries is – We’re just a small winery. We don’t have the staff or capacity to spend lots of time on social media, tracking and analytics, or marketing in general.

The Ultimate Response

The ultimate response is that you really don’t have any choice, and we already know the reasons – too many wineries, too few viable distribution options, limited access to on-premise and off premise outlets, and too much big money moving into your market with the wherewithal to promote their brands. And trust me; social media is just one of the tools in their arsenal. Does Social Media really help sell wine? Probably not directly, but if you stay top of mind, you will sell wine when people are ready to buy, otherwise you may easily be forgotten.

Does Media Coverage Help Me Sell Wine?

The Ultimate Question. The Ultimate Answer?

The only question more difficult than this one for a publicist is “Show me exactly how much wine I sold as a result of the media coverage you obtained for us”.

I was on the phone with a longtime client recently, and received a question I didn’t expect – Does media coverage help us sell wine? – It’s a difficult and broad discussion, and there are so many ways to respond, so instead I deferred and asked “Maybe you can be more specific”?

Let me give this a shot. Generally speaking I would say yes, although it’s difficult to quantify. But I think the question could more appropriately be – Does media coverage encourage consumers to buy wine from us eventually? – as I don’t think there is an instant and direct correlation (with the possible exception of 94+ point scores in Spectator and a few other high end publications) between media hits and selling wine. The reason for this is that people buy from brands they trust and have experienced. Short of that, consumers rely on 3rd party expert opinions to justify their purchases and loyalty. Readers respect writer’s opinions, much as they trust selected wine shop’s palates to guide their purchases.

Media coverage is one aspect of a comprehensive marketing program, and if you aren’t getting media endorsements – articles, reviews, scores – about your winery and wines, it creates an additional barrier to entry for consumers as they have too much choice and information to sort through these days. So yes, media coverage helps new customers discover your brand and wines, which should eventually lead to sales. The point is staying top of mind, and when the time is right and someone is ready to buy you should reap the harvest (couldn’t resist that analogy).

Andy Perdue of Great Northwest Wine says “ I ask wineries featured in my Seattle Times column what kind of consumer feedback they got, and it ranges from a few calls and sales to the phone ringing off the hook, and a ton of sales and wine club signups. I also get feedback from wine shop owners mentioning upticks in sales when the column comes out. And if I review a wine that is difficult to find or happens to be sold out, I hear about it from the consumer.” Andy’s partner Eric Degerman adds that “Wineries can do themselves a favor by quoting and linking back to reviews of wines. Sharing on social media is important. And promoting a post for $20 will often get a lot of good reactions from consumers.”

Tracking the impact of an article via website analytics is worth the effort but tricky. You can correlate spikes of traffic within 7-10 days of an article or magazine review, but it is anecdotal at best. How many readers signed up for your email list after reading an article or review? What about Social Media follows and engagement? You can track these pre-sales actions, but you can’t track sales as easily. However, you now can market directly to those new subscribers, resultant from the media coverage, and hopefully eventually sell them wine. It is an ongoing process and requires vision and patience.

Online articles about your brand are directly track-able when linked back to the winery’s site. If you place a related ad, you can use promo codes for readers of those publications. You know exactly how many visitors came from that coverage because of the unique link or code, and if they purchased.

There are other potential results of media coverage to consider – What about retail store purchases? The wine shop or restaurant customer sees your winery on the list, and recognizes the brand, somehow. Maybe they don’t know from where or why but feel comfortable making a purchase because of some previous media impression. So no, media coverage doesn’t typically directly sell wine, but it greases the skids and removes barriers to enable new customer to find you and purchase your products.

That’s all fine and good and understood, but here is an even tougher question from said client – How do we get the writer’s audience to take action, i.e. to buy our wines? Should the writer be promoting wines that they like to their readers?

This brings us into the cutting edge realm of “Influencer Marketing” which is a hybrid of earned media and advertising, and includes both “they” (the writers) and “we” (the winery) promoting action. Where we want to be extremely careful is not to be perceived as collaborating with writers on advertorials like certain wine travel magazines offer, because people are savvy to that, and professional writers and reviewers lose credibility. There are writers for hire that are more focused on billings than investigative journalism that you can approach to promote your brand.

So how do we get THEIR readers to take action? – It is not the writers’ job to sell your wine as this is conflict of interest for any objective journalist. It is your job to leverage their content in your marketing.  See my article on using media coverage in your content marketing.

One way to leverage articles and reviews is to advertise on their site, place a banner ad or pay for a review. Take a look at Catherine Fallis’ Planet Grape website as an example – upper right hand corner are banner ads. Consumers will hopefully click, which could lead to sales. There are many other ways to pay-to-play with wine reviewers such as The Sommelier Company who will review your wines for a fee. I don’t believe the paid nature influences the actual score, although this always depends on the integrity of the reviewer or publication.

Another example are video reviewers who are paid to review wines, and will say nice and positive things, and post the video on YouTube and their social sites exposing your brand to their followers. I am also actively talking to other influencers in the wine, food and travel industries, and other outlets about doing the same. I think this is a better, superior option to simply running static print ads, and should be part of an overall advertising budget. Vetting the source, type of consumers and marketing program is a must before dedicating advertising dollars to any project.

In the end, no winery can afford not to do all the things that generate sales – either directly or indirectly – including marketing, PR and paid advertising (including Influencer marketing). It’s just too competitive out there and consumers have too much choice.

I think most of you inherently know this, so hopefully this article offers some points of clarification on the topic. Bottom line – Wineries will get more out of media coverage when they put more into it after it’s published. Please comment or email and let me know your thoughts.

Kudos to one of my long time client for continuing to ask the tough questions. You know who you are!

CARL GIAVANTI is Winery Publicist with a DTC Marketing background. He’s going on his 8th year of winery consulting. Carl has been involved in business marketing and public relations for over 25-years; originally in technology, digital marketing and project management, and now as a winery media relations consultant.  Clients are or have been in Napa Valley, Willamette Valley, and the Columbia Gorge.  (www.CarlGiavantiConsulting.com/Media).